GnG Vacation System
Streamlining Property Operations at Scale
A dual-platform ecosystem designed to synchronize internal property management with external landlord operations, reducing friction and maximizing occupancy.
MY ROLE
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Product Strategy: Synchronized workflows for internal teams and external stakeholders.
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UX Design: High-density desktop dashboards paired with mobile-first execution.
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System Thinking: Role-based architecture for data security and operational clarity.
The Problem
Property management involves high-volume, time-sensitive tasks. Previously, GnG relied on fragmented communication between staff and landlords, leading to delayed cleaning, missed service requests, and a lack of real-time visibility for property owners.
The Goal
To build two interconnected systems, an Internal Staff Platform for operational execution and a Landlord Management Portal for investment oversight, creating a single source of truth for property performance.
Success Metrics
Based on real-world testing with 5 internal staff members and 3 landlords.
OPERATIONAL SPEED
40% Faster Task Execution
By centralizing tasks in the High-Priority Command Center, staff saved 40% of their time previously spent on manual logs.
SELF-SERVICE EFFICIENCY
60% Less Manual Follow-up
Real-time tracking allowed landlords to monitor property independently, reducing support calls by 60%.
DECISION CONFIDENCE
100% Data Transparency
Integrated Market Intelligence and Property Timelines provide a single source of truth for all investment oversight.
System 01 —
Internal Staff Management Platform
Focus on Operational Speed and Proactive Management.
FEATURE 01
High-Priority Command Center Homepage
A unified dashboard that surfaces urgent tasks, pending rent payments, reservations, and immediate cleaning needs, empowering managers to transition from reactive to proactive operations.
FEATURE 02
Real-Time Reservation Booking Calendar
A real-time booking calendar for tracking reservations, check-ins, check-outs, and cancellations in one unified view.
FEATURE 03
Property Timeline
Transforms static data into a dynamic asset history. By visualizing maintenance logs alongside availability, staff can assess property health and act with precision.
FEATURE 04
CRM & Pipeline
A data-driven module to monitor tenant leads and landlord conversions, visualizing the business funnel from initial contact to contract signing.
System 02 —
Landlord Management Platform
Help landlords manage properties effortlessly while staying connected to GnG Vacation support.
FEATURE 01
Asset Performance
A comprehensive view of property portfolios, allowing landlords to monitor upcoming stays, requested service, cleaning schedules, and maintenance status at a glance.
End-to-End
Reservation Flow
FEATURE 02
A streamlined booking experience, enabling landlords to review reservations, track booking history, and manage availability.
FEATURE 03
Market Intelligence
Integrated housing trends and industry news, enabling landlords to make data-backed decisions for their property investments.
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Design Philosophy
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Surface What Matters: Prioritized critical alerts (cleaning/maintenance) to minimize response time.
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Cognitive Load Reduction: Applied strict visual hierarchy to help users navigate high-density data without overwhelm.
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Mobile-First Execution: Ensured field staff and landlords can manage operations and check updates on-the-go.
Information Architecture
Design System
Typography & Color Schemes & Component Library
Design System
Typography — NUNITO
Chosen for its approachability and readability. Its rounded geometry provides a friendly yet professional structure for daily operational use.
Color Palette
Adopted GnG Company Colors​
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​Blue: Conveys reliability and professional stability.
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Yellow: Adds warmth and strategically highlights urgent actions or status changes.
Component Library Landlord
What I Learned
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Managing High-Density Data: Mastered organizing datasets through strategic prioritization, ensuring a scannable interface without sacrificing essential data depth.
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Interconnected Systems: Developed a deep understanding of designing interconnected systems to ensure seamless data flow between user groups.
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​Designing for Transparency: Leveraged real-time status sharing to bridge the information gap between staff and landlords, reducing communication friction.